https://help.rovahq.com/Knowledge Base from the ROVA Platform Teamhttps://help.rovahq.com/feature-assign-driver/https://help.rovahq.com/feature-assign-driver/Mon, 16 Oct 2023 17:32:05 GMTEach customer has the choice to assign/unassign a driver of their choice, aside from the platform assisting you in matching/unmatching a driver for your route. Assigning a Driver 1. Navigate to Track Route 2.  Mouse Over Matching 3. Click Matching 4. Search the Driver Name 6.  Click Assign Unassign a Driver 1. Mouse over the Driver's Name 2. Click the "X" 3.  Click "Un-assign" A note on "Reset Route Data".  This option will clear captured data on the route and reset it to its orhttps://help.rovahq.com/approva-a-route-feature/https://help.rovahq.com/approva-a-route-feature/Thu, 05 Oct 2023 06:49:30 GMTThis feature provides customers an option to approve an independent driver's settlement and is intended for customers who fall into the scenario(s) below * A customer with additional requirements to verify delivery completion * A customer needs an independent driver to use their app.  Without integration, and to prevent duplicated invoices.  The driver settlement would happen through Rova but be billed through Rova. Please be advised an independent driver's settlement depends on your approvahttps://help.rovahq.com/ic-opt-out-of-insurance-deductions/https://help.rovahq.com/ic-opt-out-of-insurance-deductions/Fri, 29 Sep 2023 21:37:30 GMTRova provides mandatory insurance policies to protect independent couriers (IC) through our insurance partner Arthur J. Gallagher Management.  Each IC has the opportunity to opt out of these policies by submitting similar policies. The insurance policies are * INSEL * OcAc To submit, navigate through the Rova Driver App. Settings -> Accounts -> Insurance Policies -> [Policy Name] -> I want to Opt-Out Below is an example of opting out of INSELhttps://help.rovahq.com/canceling-a-route/https://help.rovahq.com/canceling-a-route/Thu, 13 Jul 2023 07:29:57 GMTIf you no longer need a route, there are two ways to cancel. Canceling in the Tracking Page. 1. Mouse Over the Progress tag 2. An edit icon will appear next to the actionable tags 3. Click the tag 4. A drop down box will appear. 5. Select Cancel in the drop down. 6. Click Save Canceling by Editing a route. 1. Under More Detail 2. Select Edit 3. Select Cancel Routehttps://help.rovahq.com/i-was-injured-while-delivering-an-item-what-should-i-do/https://help.rovahq.com/i-was-injured-while-delivering-an-item-what-should-i-do/Wed, 07 Dec 2022 22:54:43 GMTI was injured while delivering an item. https://help.rovahq.com/i-got-a-parking-speeding-ticket-while-making-a-delivery-will-rova-pay-it/https://help.rovahq.com/i-got-a-parking-speeding-ticket-while-making-a-delivery-will-rova-pay-it/Wed, 07 Dec 2022 22:54:39 GMTROVA does not cover such charges. Always obey all traffic laws.https://help.rovahq.com/i-have-some-suggestions-or-feedback-id-like-to-share-how-do-i-do-this/https://help.rovahq.com/i-have-some-suggestions-or-feedback-id-like-to-share-how-do-i-do-this/Wed, 07 Dec 2022 22:54:32 GMTFeedback or suggestionshttps://help.rovahq.com/i-am-having-trouble-finding-the-customers-location-how-do-i-contact-them/https://help.rovahq.com/i-am-having-trouble-finding-the-customers-location-how-do-i-contact-them/Wed, 07 Dec 2022 22:54:29 GMTFinding location , contacting customerhttps://help.rovahq.com/a-customer-has-refused-delivery-of-the-item-what-do-i-do/https://help.rovahq.com/a-customer-has-refused-delivery-of-the-item-what-do-i-do/Wed, 07 Dec 2022 22:54:26 GMTCustomer refused, what now?https://help.rovahq.com/i-am-no-longer-available-to-make-a-delivery-i-have-already-accepted-what-do-i-do/https://help.rovahq.com/i-am-no-longer-available-to-make-a-delivery-i-have-already-accepted-what-do-i-do/Wed, 07 Dec 2022 22:54:22 GMTOnce you have accepted a delivery, but not picked it up yet, you can abandon the orderhttps://help.rovahq.com/what-navigation-system-does-rova-use/https://help.rovahq.com/what-navigation-system-does-rova-use/Wed, 07 Dec 2022 22:54:14 GMTWhat navigation system does ROVA use?https://help.rovahq.com/the-item-i-was-delivering-was-damaged-during-transit-what-do-i-do/https://help.rovahq.com/the-item-i-was-delivering-was-damaged-during-transit-what-do-i-do/Wed, 07 Dec 2022 22:54:10 GMTitem I was delivering was damagedhttps://help.rovahq.com/i-dont-want-to-do-any-more-deliveries-today-how-do-i-stop-the-app-from-showing-jobs/https://help.rovahq.com/i-dont-want-to-do-any-more-deliveries-today-how-do-i-stop-the-app-from-showing-jobs/Wed, 07 Dec 2022 22:54:01 GMTI don't want to do any more deliveries todayhttps://help.rovahq.com/will-rova-pay-for-damage-done-to-my-vehicle-or-to-someone-elses-property/https://help.rovahq.com/will-rova-pay-for-damage-done-to-my-vehicle-or-to-someone-elses-property/Wed, 07 Dec 2022 22:53:46 GMTWill ROVA pay for damage done to my vehiclehttps://help.rovahq.com/what-are-the-insurance-requirements/https://help.rovahq.com/what-are-the-insurance-requirements/Wed, 07 Dec 2022 22:53:42 GMTWhat are the insurance requirements?https://help.rovahq.com/how-do-i-get-paid-for-the-deliveries-i-do/https://help.rovahq.com/how-do-i-get-paid-for-the-deliveries-i-do/Wed, 07 Dec 2022 22:53:39 GMTHow do I get paid for the deliveries I do?https://help.rovahq.com/how-to-cancel-an-order/https://help.rovahq.com/how-to-cancel-an-order/Wed, 07 Dec 2022 22:53:36 GMTHow to cancel an orderhttps://help.rovahq.com/how-soon-can-i-get-started-using-my-rova-app/https://help.rovahq.com/how-soon-can-i-get-started-using-my-rova-app/Wed, 07 Dec 2022 22:53:33 GMTHow soon can I get started?https://help.rovahq.com/vehicle-requirements-for-deliveries-with-rova/https://help.rovahq.com/vehicle-requirements-for-deliveries-with-rova/Wed, 07 Dec 2022 22:53:17 GMTVehicle Requirementshttps://help.rovahq.com/how-do-i-deactivate-my-account/https://help.rovahq.com/how-do-i-deactivate-my-account/Wed, 07 Dec 2022 22:53:13 GMTWe're sorry to see you go! If you have feedback, please let us know how the platform can be improved. If you decide to deactivate your account, please go to the driver app. Navigate from Settings > Account Status. Click I would like to close account . Deactivating an account means that the user can no longer access customers on the platform. It may take 24-48 hours to process. Thank you and drive safe!https://help.rovahq.com/rova-platform-guidelines/https://help.rovahq.com/rova-platform-guidelines/Wed, 07 Dec 2022 22:53:09 GMTAs a driver on the ROVA Platform you are building your own delivery business. This means the customers on the platform are your customers. Here are the guidelines for your success on the platform: Be Professional & Friendly Being professional and friendly goes a long way. Both Customers and Drivers are busy! This approach can have the power to change someone's day and spread joy. Having an understanding that customers may need to adjust the pick up time or location, and in some cases cancelhttps://help.rovahq.com/how-to-use-the-rova-driver-app/https://help.rovahq.com/how-to-use-the-rova-driver-app/Wed, 07 Dec 2022 22:53:05 GMTPlease take a couple minutes to view the ROVA app orientation video.https://help.rovahq.com/can-i-add-more-than-one-vehicle-to-my-profile/https://help.rovahq.com/can-i-add-more-than-one-vehicle-to-my-profile/Wed, 07 Dec 2022 22:51:06 GMTCan I add multiple cars?https://help.rovahq.com/why-rova-asks-for-driver-license/https://help.rovahq.com/why-rova-asks-for-driver-license/Wed, 07 Dec 2022 22:49:15 GMTFor ROVA to verify your identity, we require a copy of your driver’s license.  You can take a photo of your license from your computer, tablet, or cell phone.  Please make sure the image is clear so that ROVA can read all the writing on your license. Information captured from your driver's license may be used to  check your driving record.https://help.rovahq.com/insel/https://help.rovahq.com/insel/Wed, 07 Dec 2022 22:47:27 GMTINSEL is an auto liability insurance program designed to provide commercial auto liability coverage for drivers while fulfilling contracts obtained in the ROVA app. As a driver, securing the correct auto liability insurance coverage is a requirement to be permitted to enter into contracts on the ROVA app. By participating in INSEL, you receive a $300,000 Combined Single Limit of commercial auto liability coverage providing you protection in the event of an incident while working in the ROVA, LLChttps://help.rovahq.com/driver-requirements-2/https://help.rovahq.com/driver-requirements-2/Wed, 07 Dec 2022 22:46:54 GMTDriver Requirements https://help.rovahq.com/why-cant-i-see-any-orders-in-the-rova-driver-app/https://help.rovahq.com/why-cant-i-see-any-orders-in-the-rova-driver-app/Wed, 07 Dec 2022 22:46:49 GMTcan't see order, no orders, app not workinghttps://help.rovahq.com/where-can-i-find-my-vehicle-identification-number/https://help.rovahq.com/where-can-i-find-my-vehicle-identification-number/Wed, 07 Dec 2022 22:45:47 GMTIn your glove box Typically you can find the vehicle identification for your car in the glove box. VIN number If you don’t have a vehicle registration, you can check your car’s door or windshield to find the Vehicle Identification Number (VIN) to fill into the form on ROVA.https://help.rovahq.com/where-can-i-find-my-bank-information/https://help.rovahq.com/where-can-i-find-my-bank-information/Wed, 07 Dec 2022 22:42:58 GMTROVA settles with your bank directly and will require your account number and routing number. Personal check Gather your checkbook or a personal check. Routing and account number They are located on the bottom of the check as shown in the diagram.https://help.rovahq.com/occupational-accident-insurance-oai-program/https://help.rovahq.com/occupational-accident-insurance-oai-program/Wed, 07 Dec 2022 22:42:26 GMTOccupational Accident is insurancehttps://help.rovahq.com/how-do-i-choose-which-delivery-to-do/https://help.rovahq.com/how-do-i-choose-which-delivery-to-do/Thu, 01 Dec 2022 21:53:04 GMTHow do I choose which delivery to do?https://help.rovahq.com/the-app-crashed-while-i-was-in-the-middle-of-a-delivery-what-do-i-do/https://help.rovahq.com/the-app-crashed-while-i-was-in-the-middle-of-a-delivery-what-do-i-do/Thu, 01 Dec 2022 20:48:09 GMTapp crashed in the middle of a deliveryhttps://help.rovahq.com/adding-new-team-members-and-permissions/https://help.rovahq.com/adding-new-team-members-and-permissions/Wed, 06 Jul 2022 20:21:28 GMTThe guide below will provide a step-by-step guide to adding new members and member permissions. Add a New Team Member 1. Navigate to Work Space (https://portal.rovahq.com/workspace) 2. Under team, please click on Add User+ 3. Provide the email of your team member and the permissions. 4. The platform will programmatically send out an email to provide them with login instructions. Member Permissions Permission of each member can be adjusted at any time.  To view the available permissiohttps://help.rovahq.com/how-earnings-work-in-the-rova-platform/https://help.rovahq.com/how-earnings-work-in-the-rova-platform/Fri, 01 Jul 2022 16:32:32 GMTYour earnings describe all the settlements you have received. Settlement Settlements should appear in your bank account within 14 business days of a route being completed.  Federal Reserve Bank & American National Bank holidays will cause a 1 day delay in processing. How is my settlement calculated? Your settlement includes all of the following: Driver fee, other applicable fees (cancellation fee, etc.) 100% of Tips, if any Subtractions include: There are no subtractions.  You earn exacthttps://help.rovahq.com/test/https://help.rovahq.com/test/Fri, 01 Jul 2022 16:18:33 GMTSearchinghttps://help.rovahq.com/managing-your-packages/https://help.rovahq.com/managing-your-packages/Tue, 28 Jun 2022 06:35:13 GMTThe platform has direct access to update your package data when corrections are needed to be made.  Popular examples include when a route has been optimized, but one of the packages is not ready to be shipped out. This tool is available today for more involved customers with their delivery lifecycle. Update the Package Status Navigate to your package data, in the middle panel you would then be able to update and set the package data with the proper status. 1. Search and select the package https://help.rovahq.com/accessing-your-data/https://help.rovahq.com/accessing-your-data/Tue, 28 Jun 2022 06:16:38 GMTThe platform provides easy access to your data.  The platform strives to be transparent and provide you self-serve access to your data at all times. Searching your data The platform has an extensive search capability to search for routes, addresses, packages, customer reference IDs, and metadata. There are two ways to approach your data, either through a route or package.  A route describes multiple stops chained together to describe a trip with a start and finish.  A package describes an obhttps://help.rovahq.com/csv-upload-of-stops/https://help.rovahq.com/csv-upload-of-stops/Wed, 22 Jun 2022 04:56:01 GMTCSV Upload is one of the many ways for a customer to provide the platform to optimize routes, the ROVA Platform allows easy drag and drop to upload the routes into the ROVA Platform to breakout into routes with your CSV file. Preparing your file for upload The platform has a sample file for you to upload your data.  Simply follow this link to grab your template [20220408] CSV Upload TemplateSheet1 customer_id (optional),name,company (optional),email,address1,Suite/Floor/Units/Apt (optional),https://help.rovahq.com/tracking-delivery/https://help.rovahq.com/tracking-delivery/Tue, 21 Jun 2022 02:08:47 GMTThe platform provides you and your customers a link to track your delivery!  Simply share the tracking link or provide the platform with your customer's email.  The platform will automatically reach out to them to follow their delivery!https://help.rovahq.com/branding-your-communications/https://help.rovahq.com/branding-your-communications/Tue, 21 Jun 2022 01:45:33 GMTThe platform offers a white label solution for you to brand your communications with your customers from the start of the delivery to the end of the delivery.  Your brand, your identity period. When you've uploaded your logo under https://portal.rovahq.com/workspace All external communications will instantly utilize your brand to communicate with your customers. If you have specific requirements for communicating with your customers, please let us know!  For example, we support custom programhttps://help.rovahq.com/package-labeling/https://help.rovahq.com/package-labeling/Mon, 20 Jun 2022 22:57:41 GMTUpon request, the platform can provide you with a 4x6 label for your packages.  The package label will be similar to the image below, customized to show all the important information and your brand.  You will be responsible to print your label and the platform will provide you with the labels in a timely fashion. If you are interested in this product, please do not hesitate to reach out to us!https://help.rovahq.com/how-do-i-sign-up/https://help.rovahq.com/how-do-i-sign-up/Sat, 18 Jun 2022 00:35:18 GMTIn order to sign up for the ROVA Platform and access all the benefits, you need to create an account on our desktop portal. Simply click on this link http://account.rovahq.com/sign-up/customer to be taken to the signup page. Once you're registered on the platform, you'll be able to create your first order,  manage your account, and more.https://help.rovahq.com/how-do-i-create-an-order/https://help.rovahq.com/how-do-i-create-an-order/Sat, 18 Jun 2022 00:34:56 GMTLogin to your account https://portal.rovahq.com/login and you can create your first order in less than 2 min. Here is a quick demo how to Create an Order.https://help.rovahq.com/how-do-i-pay-for-deliveries/https://help.rovahq.com/how-do-i-pay-for-deliveries/Sat, 18 Jun 2022 00:33:39 GMTWe ask for a credit or debit card at check out.  You can save your payment for the future orders in Settings.https://help.rovahq.com/how-quickly-will-my-customer-get-their-delivery/https://help.rovahq.com/how-quickly-will-my-customer-get-their-delivery/Sat, 18 Jun 2022 00:29:35 GMTEach delivery order has the ROVA platform calculated estimated time of delivery completion based on traffic, time, and distance. You can track and view estimated time of delivery directly in the platform. Create Order Nowhttps://help.rovahq.com/i-am-not-a-business-but-i-have-something-that-i-want-couriered-can-i-use-rova/https://help.rovahq.com/i-am-not-a-business-but-i-have-something-that-i-want-couriered-can-i-use-rova/Sat, 18 Jun 2022 00:28:20 GMTYes, anyone can create a ROVA platform account and order a delivery. Create Order Nowhttps://help.rovahq.com/i-have-a-large-and-or-heavy-item-that-needs-to-be-delivered-can-rova-deliver-it/https://help.rovahq.com/i-have-a-large-and-or-heavy-item-that-needs-to-be-delivered-can-rova-deliver-it/Sat, 18 Jun 2022 00:27:29 GMTThe platform has pickup trucks and cargo vans.  The driver will need to be able to lift items or get help to load and unload heavy/large items.https://help.rovahq.com/i-ship-a-lot-is-there-a-discount-for-volume-customers/https://help.rovahq.com/i-ship-a-lot-is-there-a-discount-for-volume-customers/Sat, 18 Jun 2022 00:27:07 GMTWe offer special pricing for enterprise customers based on volume. Depending on the volume tier, we have great options that fit every business. Start a conversation directly in Intercom chat with us and we will provide you with the pricing information. You can also send us an email to sales@rovahq.com and we'll provide you with pricing details. Thank you!https://help.rovahq.com/can-i-use-rova-to-make-food-deliveries/https://help.rovahq.com/can-i-use-rova-to-make-food-deliveries/Sat, 18 Jun 2022 00:26:38 GMTThe ROVA platform is available for all sorts of deliveries, including food deliveries.https://help.rovahq.com/what-happens-in-case-my-delivery-is-lost-stolen-damaged/https://help.rovahq.com/what-happens-in-case-my-delivery-is-lost-stolen-damaged/Sat, 18 Jun 2022 00:25:42 GMTItems that are lost, stolen, or damaged are covered under ROVA policy. Up to $25K Please contact support@rovahq.com immediately.https://help.rovahq.com/my-customer-says-the-delivery-was-not-received-what-do-i-do/https://help.rovahq.com/my-customer-says-the-delivery-was-not-received-what-do-i-do/Sat, 18 Jun 2022 00:23:16 GMTCheck tracking page to make sure the driver is not still en-route. The platform requires customer signature before the delivery is complete. We encourage you contact driver directly about orders in progress, as they will have the latest information.https://help.rovahq.com/i-believe-there-was-a-billing-mistake-how-do-i-get-it-fixed/https://help.rovahq.com/i-believe-there-was-a-billing-mistake-how-do-i-get-it-fixed/Sat, 18 Jun 2022 00:22:41 GMTIf you see a billing mistake, please contact support@rovahq.com We'll get the issue sorted out.https://help.rovahq.com/who-are-the-drivers-on-the-rova-platform/https://help.rovahq.com/who-are-the-drivers-on-the-rova-platform/Sat, 18 Jun 2022 00:22:12 GMTROVA drivers are independent contractors. Many have been doing their own independent contractor delivery business for many years.https://help.rovahq.com/i-really-liked-the-courier-that-delivered-my-last-package-can-i-request-a-specific-courier/https://help.rovahq.com/i-really-liked-the-courier-that-delivered-my-last-package-can-i-request-a-specific-courier/Sat, 18 Jun 2022 00:21:41 GMTWe are working hard to get you the features you want. Your voice matters and we’ll be sure to get it on our roadmap. If you have additional suggestions for improvement don’t hesitate to reach out with feedback to support@rovahq.com  or directly in the Intercom chat.https://help.rovahq.com/what-cities-is-rova-available-in-today/https://help.rovahq.com/what-cities-is-rova-available-in-today/Sat, 18 Jun 2022 00:19:34 GMTThe platform can handle any type of delivery. Right now, there is a number of ways customers use ROVA: retail, hardware and supplies, logistics, restaurant and food delivery. Contact sales to see what's possible:  sales@rovahq.comhttps://help.rovahq.com/driver-requirements/https://help.rovahq.com/driver-requirements/Sat, 18 Jun 2022 00:18:16 GMTThe following is required to for access to delivery opportunities using the ROVA platform: * Be at least 18 years old with a valid driver’s license * Have a reliable vehicle that is properly insured and registered. * Be able to lift 20 pounds safely and securely. * Have a phone with the ROVA app, as well as a charger and a car holder for the device. * Be able to satisfy a background check. * Special handling certifications and/or prior driver/courier preferred, but no required.https://help.rovahq.com/whats-rova-api/https://help.rovahq.com/whats-rova-api/Sat, 18 Jun 2022 00:17:22 GMTROVA platform enables you to create a powerful, white-label on demand logistic solution. By integrating your service or product into ROVA's logistic platform backend, you can have a custom on demand delivery experience for your customers. Get familiar with ROVA's developer product here: https://developers.rovahq.com/https://help.rovahq.com/supported-browsers/https://help.rovahq.com/supported-browsers/Sat, 18 Jun 2022 00:15:52 GMTCustomer portal (https://portal.rovahq.com) supports all major browsers.  To continue to provide excellent product and engineering excellence, some browsers are not supported. ROVA recommends Google Chrome or equivalent chromium based browser for the best possible experience. Below are a list of browsers not supported * IE 6 * IE 7 * IE 8 * IE 9 * IE 10